FAQ

Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept major credit and debit cards, and other payment methods available at checkout through our secure payment providers.

Is my payment information safe?
Yes. KoiDigital does not store or have access to your full card details. Payments are securely processed through trusted third-party providers such as Stripe and WooPayments.

Do I need an account to order?
No, you can check out as a guest. However, creating an account allows you to:

  • View your order history
  • Revisit your account details anytime if you ever need them again (eligible instant delivery purchases only)
  • Track your current orders
  • Earn loyalty points on qualifying purchases
  • Redeem rewards on future orders

Delivery

What’s the difference between Instant Delivery and Manual Delivery?

  • Instant Delivery: Your account details, license key, or other digital information are made available automatically in the License Keys section of your order after successful payment.
  • Manual Delivery: Some products require in-game delivery or direct communication. We may contact you through Discord, live chat, or email to complete delivery.

How long does delivery take?
Instant delivery products are delivered automatically after payment. Manual delivery times vary depending on availability, platform conditions, and customer response time — most orders are completed as quickly as possible. If your order is taking longer than expected, please contact support.

Do I need to be online / give you my Roblox username?
Only when it is necessary to complete a Manual Delivery order, such as transferring an item to you in-game. If your purchase requires in-game delivery, please contact us through our website or Discord to arrange a convenient time.

Where do I find my license key or account details after buying?
Go to My Account → License Keys, or open your order details. You’ll need to click “Reveal Account Details” to view the information.

What happens after I place an order?

Instant Delivery:

  • Your payment is confirmed
  • Your order is processed automatically
  • Your account details or digital content become available under the License Keys section of your order
  • Your order is marked as Completed

Manual Delivery:

  • Your payment is confirmed
  • Your order enters Processing
  • Please send us a message through our website or, for the fastest service, open a ticket in our Discord server, so we can begin your delivery as quickly as possible
  • We’ll complete your in-game delivery
  • Once delivery is complete, your order is marked as Completed

Order Changes & Availability

Can I cancel an order?

  • Instant Delivery: Because these products are delivered automatically immediately after purchase, all sales are final. Once payment is completed, cancellations, returns, and refunds are not available under any circumstances.
  • Manual Delivery: Orders may be canceled only before delivery begins. Once delivery has started or been completed, cancellations and refunds are no longer available.

What should I do if I entered incorrect information?
Contact us as soon as possible. If your order has not yet been delivered, we’ll do our best to update the information before fulfillment.

What if my item is unavailable?

  • Instant Delivery: These products use live inventory, so if an item is available for purchase, it is generally in stock and ready for immediate delivery. In the rare event of an inventory or technical issue, we’ll contact you as soon as possible to discuss a suitable solution, which may include a refund.
  • Manual Delivery: These products don’t use live inventory. If we’re temporarily unable to fulfill your order, we’ll contact you to work out the best solution — arranging delivery at a later time, offering an alternative, or issuing a refund if necessary.

Safety & Trust

Are instant-delivery accounts and license keys checked before sale?
Yes. Instant-delivery account and license-key information is checked for accuracy before being added to our inventory.

Is it safe to buy accounts or virtual items here?
KoiDigital takes steps to verify the products we provide. However, the use, transfer, or acquisition of accounts and virtual items may be restricted by the applicable game or platform’s rules. Please review our Terms of Service before purchasing.

Will I get banned for using a traded account or item?
KoiDigital cannot control enforcement actions taken by third-party platforms. Customers are responsible for reviewing and complying with the rules of the applicable platform and accept the risk of any resulting restrictions or enforcement actions.

Problems & Refunds

My license key or account details don’t work. What should I do?
Contact support as soon as possible and provide any available evidence of the issue. For account products, a screen recording showing your first login attempt can provide particularly helpful evidence. Issues with instant-delivery products should generally be reported within 72 hours of delivery. Please see our Refund & Return Policy for full details.

Do you offer refunds?
Because our products are digital, refunds are generally not available once delivery has been completed. Refunds may be considered if:

  • Your order has not been delivered
  • We are unable to fulfill your order
  • A technical issue prevents delivery

Please see our Refund & Return Policy for full details.

Will my purchase remain available after delivery?
For eligible instant delivery products, your account details remain available in your account under the License Keys section, so you can access them again later if needed.

Loyalty & Rewards

How do loyalty points work?
Customers earn points with qualifying purchases. Points can later be redeemed for discounts on future orders.

What Games Do You Support?

We currently offer products for multiple Roblox games, including:

  • Blox Fruits
  • Adopt Me
  • Fisch
  • Grand Piece Online
  • Creatures of Sonaria
  • Attack on Titan Revolution
  • Steal a Brainrot

Contact & Support

Are your products legitimate?
Yes. We strive to provide reliable digital products and accurate product descriptions. If you have any questions about a product before purchasing, feel free to contact us and we’ll be happy to help.

How can I contact support?

Still have questions?
We’re happy to help before you place an order. For the fastest response, open a ticket in our Discord server or use the live chat in the bottom corner of the page. We’ll get back to you as soon as possible.

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