Privacy Policy
Privacy Policy
Effective Date: August 28, 2026
Who We Are
Our website address is: https://koidigital.store
Information We Collect
When you place an order, create an account, contact support, or otherwise use our website, we may collect information such as:
- Name
- Email address
- Billing information
- Order details
- Account information
- IP address
- Browser or device information
- Information provided for digital or in-game delivery
- Support communications
How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Provide instant or manual digital delivery
- Communicate with you regarding your order
- Provide customer support
- Process refunds or replacements
- Prevent fraud and abuse
- Maintain website security
- Maintain administrative, tax, accounting, and legal records
- Respond to payment disputes or chargebacks
Payments
Payment processing is handled by third-party payment providers such as WooPayments, Stripe, PayPal, or other payment processors made available at checkout.
We do not store or have access to your full payment card information.
Payment providers may collect and process information according to their own privacy policies and legal requirements.
Digital Delivery & Order Information
For instant-delivery products, we may store order information, license-key delivery records, timestamps, and related fulfillment information.
For manual-delivery products, we may collect information necessary to complete delivery, including usernames, account information, or other information you voluntarily provide.
Support & Communications
Customers may communicate with KoiDigital through email, Discord, live chat, or other support channels.
We may retain communications when reasonably necessary for customer support, order fulfillment, fraud prevention, dispute resolution, or security.
Cookies
Our website may use cookies and similar technologies to:
- Keep users logged in
- Remember preferences
- Maintain shopping-cart and checkout functionality
- Improve website functionality
- Help prevent fraud and abuse
If you log in, cookies may be used to save your login information and preferences.
Third-party services integrated with the website may also set their own cookies.
Embedded Content From Other Websites
Pages on this site may include embedded content such as videos, images, widgets, or other material from third-party websites.
Embedded content may behave in the same way as if you visited the third-party website directly.
Those websites may collect data, use cookies, or monitor your interaction with their content according to their own privacy policies.
Fraud Prevention & Security
We may collect or retain certain information for fraud prevention, account security, and payment-dispute purposes, including:
- IP addresses
- Order records
- Transaction records
- Delivery records
- Timestamps
- Device or browser information where available
- Support communications
- Account-access or license-key records where applicable
This information may be used to investigate suspected fraud, abuse, unauthorized transactions, or payment disputes.
Who We Share Your Data With
We may share information only when reasonably necessary to operate our website, process payments, complete orders, provide support, prevent fraud, or comply with legal obligations.
This may include:
- Payment processors
- Hosting providers
- Email and communication providers
- Fraud-prevention or security services
- Website and ecommerce service providers
- Banks, payment processors, or card issuers in connection with payment disputes
- Government authorities when legally required
We do not sell customers’ personal information.
How Long We Retain Your Data
Account information may be retained for as long as the customer maintains an account.
Order-related information may be retained for administrative, accounting, fraud-prevention, legal, security, and dispute-resolution purposes.
Support communications may also be retained when reasonably necessary for these purposes.
What Rights You Have Over Your Data
Depending on applicable law, you may have the right to request:
- Access to personal information we hold about you
- Correction of inaccurate information
- Deletion of certain personal information
- An exported copy of certain personal information
Some information may need to be retained for legal, administrative, accounting, fraud-prevention, security, or dispute-resolution purposes.
Children’s Privacy
Customers must be legally permitted to make purchases or have authorization from a parent or legal guardian where required.
KoiDigital does not knowingly seek to collect personal information from children in violation of applicable law.
Data Security
We take reasonable measures to protect customer information from unauthorized access, misuse, loss, or disclosure.
However, no website or electronic transmission system can be guaranteed to be completely secure.
Where Your Data Is Sent
Customer information may be processed by third-party services used to operate the website, process payments, provide hosting, prevent fraud, or provide customer support.
Some service providers may process data in countries other than the customer’s country of residence.
Changes to This Privacy Policy
KoiDigital may update this Privacy Policy from time to time.
Changes become effective when posted on the website.
Contact
For privacy-related questions or requests, contact: