Terms of Service – koidigital.store

Effective Date: August 28, 2026

Welcome to KoiDigital. By accessing or purchasing from koidigital.store, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.

Digital Products & Delivery

KoiDigital sells 100% digital products and services delivered electronically. Depending on the product purchased, delivery is provided in one of the following ways:

Instant Delivery: Eligible products are delivered automatically after successful payment. The purchased account details, license key, or other digital information will be made available in the License Keys section of the order.
Manual Delivery: Some products require in-game delivery or direct communication. We may contact you through the information provided during checkout, Discord, live chat, or email to arrange fulfillment.

No physical goods are shipped.

By purchasing an instant-delivery product, you understand that the digital product is made available automatically in the License Keys section immediately after successful payment.

Instant-Delivery Account Products

All instant-delivery accounts and license-key information are checked for accuracy before being added to our inventory.

Because account credentials can be changed after access is provided, customers are strongly encouraged to record the entire process from purchase through the first login attempt.

If a customer claims that account credentials were invalid at the time of delivery, KoiDigital may request reasonable evidence showing the first login attempt and the issue encountered.

Evidence may include:

Screen recordings
Screenshots
Order timestamps
License-key delivery records
Login or access information where available
Support messages
Other relevant account or order records

Refund or replacement eligibility will be determined based on the available evidence.

Once successful access has been confirmed, KoiDigital is not responsible for credential changes, account modifications, password changes, loss of access, or other issues caused after delivery.

Customers are responsible for securing any account credentials or digital information immediately after receiving them.

Order Fulfillment

Instant-delivery products are considered fulfilled once the purchased digital information has been successfully made available in the customer’s order or License Keys section.
Manual-delivery orders are considered fulfilled once the purchased item or service has been successfully transferred, delivered, or completed.
Delivery times for manual orders may vary depending on availability, platform conditions, and customer response time.
Customers are responsible for providing accurate information necessary to complete fulfillment.
Delays caused by incorrect information, failure to respond, platform outages, or other circumstances outside our reasonable control do not constitute non-delivery.

Digital Product Policy

Because digital goods cannot generally be returned once delivered, instant-delivery purchases are final once the digital product has been successfully delivered or made available to the customer, except where otherwise required by law.

For manual-delivery products, refund eligibility depends on whether fulfillment has already begun or been completed.

Customers are responsible for reviewing the product description before purchasing and ensuring that the product is suitable for their intended use.

Refunds & Replacements

Refunds or replacements may be considered when:

KoiDigital is unable to fulfill the order.
The digital product was not successfully delivered.
An instant-delivery account or license key can reasonably be verified as invalid at the time it was first provided.
A technical or availability issue prevents fulfillment.
A refund is otherwise required by applicable law.

For instant-delivery account products, KoiDigital may request evidence showing that the issue occurred during the customer’s first access or login attempt.

A recording is strongly recommended because it can provide clear evidence that the credentials had not been successfully accessed or changed before the reported issue.

Once successful access or delivery has been confirmed, the purchase is generally non-refundable.

Payment Authorization

By placing an order, you confirm that:

You are authorized to use the payment method submitted at checkout.
The billing and payment information you provide is accurate and truthful.
You understand that the transaction may appear on your payment statement under KoiDigital or a payment processor used by KoiDigital, including WooPayments, Stripe, PayPal, or another provider.

You agree not to knowingly use an unauthorized, stolen, or fraudulent payment method.

Chargebacks & Payment Disputes

Customers are encouraged to contact KoiDigital before filing a payment dispute so that we have an opportunity to investigate and resolve the issue.

Filing a chargeback or payment dispute after a product has been successfully delivered does not automatically entitle the customer to a refund.

In the event of a payment dispute, KoiDigital may provide relevant evidence to the payment processor, bank, or card issuer, including:

Order records
Transaction records
Checkout records
Customer acceptance of these Terms
IP address and device information where available
Timestamps
License-key delivery records
Account-access or delivery records
Digital download or access logs
In-game delivery evidence
Screenshots or recordings
Discord, live chat, or email communications
Product descriptions
Refund or replacement communications

Fraudulent, abusive, or intentionally false payment disputes may result in refusal of future service.

User Responsibilities

By placing an order, you agree to:

Provide accurate and truthful information.
Review the full product description before purchasing.
Cooperate with KoiDigital when manual delivery is required.
Secure any credentials, accounts, keys, or digital goods immediately after delivery.
Avoid sharing sensitive account information unnecessarily.
Refrain from fraudulent activity, abuse of the delivery process, or intentionally false payment disputes.
Ensure that the product is compatible with your intended game, account, platform, or use.

KoiDigital reserves the right to refuse service, cancel orders, or restrict future purchases in cases of suspected fraud, abuse, security concerns, or violations of these Terms.

Age & Parental Permission

By placing an order, you confirm that you are legally permitted to make the purchase and use the payment method provided.

If you are under the age required to enter into a binding agreement in your jurisdiction, you must have permission from a parent or legal guardian before making a purchase.

Customers must not use a parent’s, guardian’s, or any other person’s payment method without their authorization.

Communication

Some manual-delivery orders require communication through Discord, live chat, or email.

Failure to respond within a reasonable timeframe may delay fulfillment.

KoiDigital is not responsible for delays caused by a customer failing to provide required information or respond to delivery attempts.

Third-Party Platform Rules

Certain products sold by KoiDigital may involve third-party games, platforms, or services, including Roblox.

Customers acknowledge that the use, transfer, acquisition, or possession of certain accounts, virtual items, digital content, or services may be restricted or prohibited by the applicable third-party platform’s terms, policies, or community standards.

Customers are responsible for reviewing and complying with the rules of the applicable platform and accept the risk of any account restriction, suspension, item removal, loss of access, or other enforcement action taken by that third-party platform.

KoiDigital is not responsible for enforcement actions, penalties, restrictions, or losses imposed by third-party platforms after successful delivery.

KoiDigital is also not responsible for:

Game updates or changes
Platform outages
Changes to game mechanics
Changes in virtual-item value
Third-party service interruptions
Losses caused by customer actions after delivery

Purchasing a product does not guarantee that a third-party platform will continue supporting, allowing, or preserving that digital product indefinitely.

Intellectual Property

Unless otherwise stated, KoiDigital owns the original website content, branding, graphics, text, and materials created specifically for the KoiDigital website.

Third-party game names, trademarks, logos, characters, and related intellectual property belong to their respective owners.

KoiDigital is not affiliated with, sponsored by, or endorsed by any third-party game developer or platform unless explicitly stated.

Limitation of Liability

To the fullest extent permitted by law, KoiDigital is responsible only for providing the product or service purchased as described on the applicable product page.

KoiDigital is not responsible for indirect losses, lost profits, changes in virtual-item value, account penalties, third-party platform actions, or other damages arising after successful delivery of a digital product.

Nothing in these Terms excludes any rights or protections that cannot legally be excluded under applicable law.

Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in full force and effect.

Changes to These Terms

KoiDigital reserves the right to modify these Terms of Service at any time.

Changes become effective when posted on the website. The Terms in effect at the time of a customer’s purchase will generally apply to that transaction.

Contact

If you have questions regarding an order, delivery, refund, replacement, or payment issue, please contact KoiDigital through the support methods provided on the website.